Customers at KRA's Times Tower. File photo: Kenyans.co.ke
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KRA will waive penalties and interest caused by this month’s iTax outages.
The Kenya Revenue Authority says it will waive penalties and interest that built up because its iTax system was down or unreliable in September.
iTax suffered what KRA called "intermittent disruptions" that affected return filing and payments, as well as registration updates, payment registration and account status checks. Taxpayers filing VAT returns, due on 20 September, reported the most trouble.
How the waiver works
You do not need to apply. KRA says it will "identify the affected periods and determine the penalties and interest eligible for removal", and will "review penalties and interest incurred by taxpayers against the confirmed periods of iTax system downtime when processing the waiver".
The waiver is made under Section 89(5A) of the Tax Procedures Act and covers only the verified periods when iTax services were unavailable or intermittently inaccessible. "The Authority regrets the inconvenience caused and appreciates taxpayers for their patience and cooperation," KRA said.
This is separate from the 2026 tax amnesty on penalties and interest for debts up to the end of 2025, which KNN reported on earlier this month.
Sources:, Eastleigh Voice, People Daily
That was a Kibra News Network report, read by an A I voice.
The Kenya Revenue Authority says it will waive penalties and interest that built up because its iTax system was down or unreliable in September.
iTax suffered what KRA called “intermittent disruptions” that affected return filing and payments, as well as registration updates, payment registration and account status checks. Taxpayers filing VAT returns, due on 20 September, reported the most trouble.
How the waiver works
You do not need to apply. KRA says it will “identify the affected periods and determine the penalties and interest eligible for removal”, and will “review penalties and interest incurred by taxpayers against the confirmed periods of iTax system downtime when processing the waiver”.
The waiver is made under Section 89(5A) of the Tax Procedures Act and covers only the verified periods when iTax services were unavailable or intermittently inaccessible. “The Authority regrets the inconvenience caused and appreciates taxpayers for their patience and cooperation,” KRA said.
This is separate from the 2026 tax amnesty on penalties and interest for debts up to the end of 2025, which KNN reported on earlier this month.
KNN Newsroom is the staff byline for stories written, rewritten and edited at the Kibra News Network desk. Where a story credits an outside outlet, the original source is linked at the foot of the piece.
