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Notice: how to find your Nairobi Water supply day, and who to call about leaks in Kibra and Lang’ata.
Water is back after last week's shutdown, but supply in Nairobi still runs on a schedule. Here is how to check yours and who to call when a pipe bursts.
Last week's shutdown
Nairobi Water cut supply for 26 hours, from 6am on Friday 11 September to 8am on Saturday 12 September, to repair the Sasumua – Kabete pipeline. The Kibera areas on its list were Makina, Karanja Road, Fort Jesus, Olympic, Kianda, Gatwekera, Ayany, Mwembeni, Makongeni, Kwa DC and Lindi. Lang'ata Barracks, Sunvalley, Royal Park, Hima Gardens and Funguo Estate were also affected. The company said on 12 September that supply had resumed.
Your supply day
Nairobi Water still shares water by estate under the Equitable Water Distribution Programme it introduced in June 2025. Find your estate on the schedule at to see which days you get water. KNN could not open the schedule today to confirm Kibra's days. If your days have changed, WhatsApp us on +254 721 319 377.
Numbers to call
Customer care (toll-free): 0800 724 366
Informal settlements: 0705 134 621, 0769 305 576, 0758 713 143
Lang'ata: 0740 049 499, 0700 385 126
Dagoretti: 0748 265 795
Central Nairobi: 0717 356 578, 0793 459 729
Head office: 0724 253 582
You can also reach @Nbiwater_Care on X or Nairobi Water Customer Care on Facebook. Give the nearest landmark. Leaks on public pipes are Nairobi Water's job. Leaks inside your house or compound need a private plumber.
Water is a daily struggle here: half the women surveyed in Kibra had no water in the previous 24 hours.
Sources: Eastleigh Voice, Nairobi Wire, K24 Digital, K24 Digital (hotlines), Nairobi Water
That was a Kibra News Network report, read by an A I voice.
Water is back after last week’s shutdown, but supply in Nairobi still runs on a schedule. Here is how to check yours and who to call when a pipe bursts.
Last week’s shutdown
Nairobi Water cut supply for 26 hours, from 6am on Friday 11 September to 8am on Saturday 12 September, to repair the Sasumua–Kabete pipeline. The Kibera areas on its list were Makina, Karanja Road, Fort Jesus, Olympic, Kianda, Gatwekera, Ayany, Mwembeni, Makongeni, Kwa DC and Lindi. Lang’ata Barracks, Sunvalley, Royal Park, Hima Gardens and Funguo Estate were also affected. The company said on 12 September that supply had resumed.
Your supply day
Nairobi Water still shares water by estate under the Equitable Water Distribution Programme it introduced in June 2025. Find your estate on the schedule at nairobiwater.co.ke to see which days you get water. KNN could not open the schedule today to confirm Kibra’s days. If your days have changed, WhatsApp us on +254 721 319 377.
You can also reach @Nbiwater_Care on X or Nairobi Water Customer Care on Facebook. Give the nearest landmark. Leaks on public pipes are Nairobi Water’s job. Leaks inside your house or compound need a private plumber.
KNN Newsroom is the staff byline for stories written, rewritten and edited at the Kibra News Network desk. Where a story credits an outside outlet, the original source is linked at the foot of the piece.
